White Paper: The Virtual PBX That You Can Trust

Download pdf PBX vs. Virtual PBX

We know that a PBX System is a telephone switching system that provides communication between a number of phones and trunk lines for departments within a company. Typically, a traditional PBX is connected to a public phone system that automatically routes the incoming calls to specific extensions via a computer server that manages the routing of the calls.

A Virtual PBX on the other hand is software-base. It is used to replace the traditional PBX. In this day and age, it has become the most affordable telephony system solution for small and medium businesses. Even enterprises rely on this system to take care of their organizational and commercial needs more efficiently and effectively. And since it is software-based, the system is compatible with with any VoIP capable phones, SIP-compliant devices, soft phones, even analog phones.

What's In the Cloud

The global market for Virtual PBX, also known as Hosted PBX, continues to grow and has accounted for about $40 billion in sales annually. It has reached approximately 7% of market penetration worldwide and it is still set to grow dramatically in the next few years. More businesses have become aware of the benefits of these telephone solutions.

A market forecast growth of $76.1 billion for VoIP services in 2015 will bring a total of 262 million subscribers all over the world.

In the US alone, this market represents $800 market share. However, the Virtual PBX market is expected to soon migrate to another system which is the Cloud-based PBX. Similar growth is expected to happen in the UK. Most small to medium scale enterprises in the UK are currently using Hosted PBX, and 43% may consider adopting Cloud PBX in the next couple of years.

Cloud PBX, also a Virtual system, is now known as the upgraded, updated alternative for traditional PBX systems. It takes the form of a public and private cloud applications, and a system based on cloud computing. Currently, cloud-based PBX system are spit in two major markets: large enterprise and small businesses. And over a hundred providers are selling this today, including a dozen of small service providers. Although right now, cloud-based PBX is yet a small part of the whole PBX industry, it has the potential of exponentially growing as the demand of cloud-based systems rapidly arise.

"Cloud-based PBX could be the next big thing."

According to market research, the Virtual PBX industry is expected to get $10 billion sales annually. In 2013, the total PBX sales was around $47 billion globally and cloud-based PBX can possibly make 21% of that sales revenue.

Why Choose Datelo's Virtual PBX?

Datelo offers Virtual PBX phone systems that make things simple for all your telephony needs, whether you have a small business, medium-sized or an enterprise. We provide a no-complex hardware setup and is very easy to mange with our web-based portal.

You can access your phone system wherever you are as long as you have Internet connection. With its highly customizable features, it provides a certain level of sophistication and complexity that makes your business look professional to existing and potential clients.

We are committed to providing you and your customers the best options and benefits in the market. Our goal is totally eradicate problematic telephone systems that will eventually become problems so much bigger than your business!

We prevent phone systems from becoming a headache and transform them into incredibly useful systems that make your business platforms easier than ever. With Datelo, you can enjoy the benefits for an organized, feature rich telephone system.

The Benefits of Datelo's Virtual PBX System

• Access Phone Systems 24/7 Through Web-based Apps - With Datelo's Virtual PBX, managing your phone system has never been made this easy. We make sure that this is made possible with out web-based configuration and management interface. You can access your PBX anytime, anywhere. This is best for people who may not have the luxury of staying in the office 24/7, or for people who are always on the go.
• Music and Messages on Hold – Lets you to design your own personal call rules to structure your phone systems according to your business needs, including setting up personalized messages for every department and choosing from a list of music that you can use while customers stay on hold.
• Automated Receptionist – Gives you the option to design an automated receptionist to answer calls and direct customers to the right extension. You can customize your auto attendant to give a custom greeting or select one of our professional defaults for fast set-up. Your automated receptionist can answer frequently asked questions or give directions to reach individual extensions.
• Create Multiple Extensions - If your business is based in multiple departments or offices from several locations, our Virtual PBX system will allow you to connect all of the individual departments and branches into one centralized calling system. You can set up extensions for each location and assign advanced voice-mail and email options. You can also customize each extension with unique music and messaging for hold times or set them to play announcements. Adding and deleting extensions is easy through our web-based portal so you can make changes with the click of a mouse.

• Route Calls to Multiple Phones - As part of our commitment to provide the best customizable options, our Virtual PBX system allows you to setup routing rules, including routing calls to multiple phones. You can even set up the number of rings before a call gets routed to another department on the hierarchy or depending on the rules you have set up.
• Dial by Name Directory – Another benefit of our Virtual PBX system is having the option to dial by name. If your customers know the person they need to speak with but do not necessary have the party's extension number at hand, they may use this option to reach the right person.
• Unified Messaging for Multiple Locations – Aside from having the ability to setup and assign specific messages and hold music options for extensions and locations, you can also customize unified messages for location-based services.
• One Bill for Multiple Lines and Accounts – Managing your bill comes easy with our Virtual PBX system as multiple lines and accounts, regardless of location or branches, can be integrated into one bill. This makes payment headache free and hassle-free.
• Instant Call Notifications – Do you think you are missing out on business opportunities or losing potential clients for not being able to answer or return calls? Our Virtual PBX system ensures that this will never be the case. Our system comes with an instant call notification service that alerts you of calls that have been missed or calls that need to be returned. You can also setup voice-mail alerts to be sent to you after office hours, when you are unavailable and when you are in meetings, corporate events and functions.
  
  

The Overall Advantage

• Cost Savings – Datelo's Virtual PBX offers lower monthly operating costs. Because it is software-based it is easier to upgrade, customize and add your desired features just by configuring it through our web-based portal. Adding extension, multiple lines and locations is much easier and at a much lesser cost. We make sure that you are getting twice as many features as a traditional phone system but you only need to pay less than half the price.
• Hassle-free Management – With Datelo, everything is web-based – from configuration, maintenance and monitoring, making it efficient, flexible and mobile. Invoices for multiple accounts and extensions are integrated into one bill, truly making our system trouble-free.
• Business Sophistication – You can have the sophistication of a large corporate phone system, even if you are a start up company or medium-sized business with only few employees.

For Datelo, size doesn't matter. However, presentation does.

Datelo's Virtual PBX ensures that you are represented accordingly, which gives your business the global edge while competing with larger enterprises. And we look into the future of your business growing with us as more potential clients and customers come in, more employees get hired, and even more accounts and branches are added.

"We guarantee that Datelo is the business partner that you can trust." Learn More Leadingquest

LeadingQuest in partnership with Datelo.com, acknowledges the demand for cost-effective, revenue generating solutions. Thus, we are here to deliver the right solution to your doorstep. To learn more about LeadingQuest's products and services, please visit our website at www.leadingquest.com or www.parlacom.net. You can also email us at sales@leadingquest.com or call us at 1-704-448-1158..