VIRTUAL PBX & CALL CENTERS

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• Parlacom offers virtual PBX phone systems to keep things simple, even for large companies. With no complex hardware, it's easy to manage your phone system from our web-based portal. You can access your system from anywhere as long as you have access to a simple Internet connection.

Enjoy the benefits of a virtual PBX system:

• 24/7 access via web apps;
• Music and Messages on Hold;
• Automated receptionist;
• Create multiple extensions;
• Forward calls to multiple phones;
• Dial by directory name;
• Unified messaging for multiple locations;
• One charge for multiple lines and accounts;
• Instant call notifications.

retain more customers

• Datelo offers the perfect solution with personalized music and waiting messages. You can select songs or messages to play while customers wait. You can advertise new products or promote your services. If you prefer to play music on hold, set the system to pause music at timed intervals. We provide standard voice instructions to make it easy to set up or record a personalized message to encourage your caller to stay on the line.

Let your automated receptionist drive call traffic

• Parlacom's Virtual PBX system gives you the option to create an automated receptionist to answer calls and direct customers to the correct extension. You can customize your auto attendant to give a personalized greeting or select one of our professionals for recording. For example, your caller might hear: "Dial 1 for business hours. Dial 2 for billing. Dial 3 for customer service."

Create Extensions at Multiple Workplaces

• Whether your business is based across multiple departments or across a wide variety of locations, our virtual PBX system will allow you to connect with all individual sections in one centralized calling system. You can customize each extension with unique music and messages for timeout or set it to play announcements. Adding and deleting extensions is easy through our web-based portal, so you can make changes with the click of a mouse.

Create the look of a sophisticated company

• Even if your business is just a few employees, our Virtual PBX system can create the appearance of a large, sophisticated operation. You can create unlimited extensions for multiple departments, regardless of the number of actual employees you plan to hire. The virtual PBX system can create the illusion that even a team of two or three people is too complex and sophisticated. Parlacom offers a Virtual Call Center, which is easy, fast and affordable. Our cloud-based technology makes it easy to connect multiple workplaces through a unified calling system, without expensive equipment or complicated software. When you want to take your business to the next level, transfer incoming calls to a virtual call center and let our technology do the work for you.

Automatically forward calls to the appropriate extension

• The automated telephone attendant will route the caller to the appropriate extension based on the options selected during setup. Add unlimited extensions and set them via any number so you can continue working from home, on the road, or while traveling. You can always add extensions as your business grows, so there is unlimited potential for your business to expand.

Empower agents with instant customer information

• When employees answer a call, your virtual call center can automatically provide them with relevant information about the caller. This makes it simpler to ensure quality service across multiple branches and ensure optimal customer satisfaction.